SHIPPING POLICY

This Shipping Policy (“Policy”) describes the manner in which Syntro Global Marketing Pvt Ltd, having its registered office at SCO No. 3, Sector 10A, Gurugram, Haryana, PIN Code 122001, India (“Syntro”, “We”, “Us”, “Our”), processes, ships and delivers Products ordered through www.syntro.in (the “Platform”). This Policy forms an integral part of, and must be read together with, the Terms of Use published on the Platform.

1. Scope and Serviceable Areas

1.1.  Syntro currently ships Products to serviceable pin codes across India (Pan-India delivery). International shipping is not available at this time.

1.2.  Serviceability of a particular pin code is subject to confirmation at the time of checkout. Where a pin code is found to be unserviceable, the User shall be notified prior to, or promptly after, Order placement, and any amount collected in respect of such Order shall be refunded in accordance with Our Return, Refund and Replacement Policy.

1.3.  Certain remote or restricted areas may have limited serviceability or extended delivery timelines on account of geographic, regulatory, or logistics-partner constraints beyond Syntro's control.

2. Shipping Charges

2.1.  Syntro currently offers free shipping on all Orders placed through the Platform, irrespective of Order value, unless otherwise communicated on the Platform for a specific Product, promotion, or category.

2.2.  Syntro reserves the right to introduce, modify or withdraw this free-shipping benefit at its discretion, with any such change applying prospectively to Orders placed after the change is published on the Platform.

3. Order Processing Time

3.1.  “Order Processing Time” refers to the period between confirmation of an Order and its dispatch from Syntro's warehouse or fulfilment centre, and does not include transit/delivery time.

3.2.  Orders are typically processed and dispatched within three (3) to seven (7) business days of Order confirmation, depending on Product availability, the User's delivery location, and prevailing order volumes.

3.3.  Orders are not processed on Sundays and gazetted public holidays. An Order placed on a non-business day shall be deemed received on the next business day for the purpose of computing processing time.

4. Delivery Timeline

4.1.  Once dispatched, Products are typically delivered within five (5) to seven (7) business days, depending on the destination pin code and the logistics partner servicing that location.

4.2.  The total estimated time from Order confirmation to delivery is therefore ordinarily between eight (8) and fourteen (14) business days, being the combined Order Processing Time under Clause 3 and the transit time under Clause 4.1. This is an estimate only and not a guaranteed delivery date.

4.3.  Delivery timelines may vary for Products that are shipped directly from a manufacturer or a specific regional warehouse, or during high-demand periods such as sale events and festive seasons, in which case the revised estimate shall be communicated to the User.

5. Order Tracking

5.1.  Upon dispatch of an Order, Syntro shall share a tracking identification number and/or tracking link with the User via email and/or SMS, using the contact details provided at the time of Order placement.

5.2.  The User may track the live status of their shipment using the tracking details shared, or through the “My Orders” section of their Account on the Platform.

5.3.  Where a User does not receive tracking details within a reasonable time after Order confirmation, they may write to [email protected] with the Order number for assistance.

6. Delivery Attempts and Failed Delivery

6.1.  Syntro's logistics partners will make reasonable attempts to deliver a Product to the address provided by the User at the time of Order placement. The number of delivery attempts and the process for re-attempted delivery shall be as per the standard practice of the concerned logistics partner.

6.2.  For Cash on Delivery (COD) Orders, the User must ensure that the exact Order amount and a valid form of identification, where requested, is available at the time of delivery.

6.3.  Where a delivery attempt fails due to an incorrect or incomplete address, unavailability of the User or a person authorised to accept delivery, or refusal to accept the shipment, Syntro's logistics partner may make one or more further attempts, following which the shipment may be returned to Syntro as undelivered.

6.4.  Where a Product is returned as undelivered under Clause 6.3, Syntro reserves the right to cancel the Order and, in the case of a prepaid Order, refund the amount paid after deducting reasonable forward and reverse shipping costs actually incurred, in accordance with Our Return, Refund and Replacement Policy.

7. Packaging

7.1.  Syntro packages Products with reasonable care, using packaging appropriate to the nature and value of electronic goods, to minimise the risk of damage in transit.

7.2.  Users are requested to inspect the package at the time of delivery and to note any visible external damage with the delivery personnel before accepting the shipment. Any transit damage should be reported in accordance with the timelines set out in Our Return, Refund and Replacement Policy.

8. Change of Delivery Address

8.1.  A request to change the delivery address of an Order may be accommodated only if the Order has not yet been dispatched. Such requests may be raised through the “My Orders” section of the Account or by writing to [email protected] .

8.2.  Once an Order has been dispatched, the delivery address cannot ordinarily be changed. Syntro shall make reasonable efforts to assist where feasible, subject to the policies of the concerned logistics partner, but does not guarantee that such a request can be accommodated.

9. Delays Beyond Syntro's Control

9.1.  Syntro shall not be liable for delays in dispatch or delivery arising from causes beyond its reasonable control, including but not limited to adverse weather, natural disasters, strikes, governmental restrictions, regional lockdowns, courier network disruptions, or other force majeure events.

9.2.  In the event of an anticipated delay, Syntro shall endeavour to keep the User informed through email, SMS, or updates on the “My Orders” section of the Account.

10. Summary of Shipping Timelines

11. Contact Us

For any queries relating to shipping or delivery, please contact us at:

Syntro Global Marketing Pvt Ltd

SCO No. 3, Sector 10A, Gurugram, Haryana, PIN Code 122001, India

Email: [email protected]

Website: www.syntro.in